Effective date: September 24, 2026
This Refund & Delivery Policy explains how TECHNOLOGY BEATS delivers beats, beat packs, loop and sound kits and custom services, and when a refund, replacement or credit is available. It forms part of our Terms of Use. For what each license allows you to do, see the licensing guide.
1. The Nature of Digital Goods
Beat licenses, beat packs, loop kits and sound kits are digital products. Once download links are issued, the files cannot be “returned”: we have no way to confirm that copies have been deleted, and the license rights begin the moment the files are delivered. For that reason, all sales of digital products are final, except in the specific situations listed in section 3.
By completing checkout, you acknowledge that delivery starts immediately and that, where consumer law in your country gives you a withdrawal or cooling-off period for digital content, you expressly request immediate delivery and accept that the withdrawal right ends once the download has been made available. This does not affect any mandatory rights you have if a product is faulty or not as described.
2. Instant Delivery
Beats, beat packs and kits are delivered automatically after payment is confirmed:
- Download links appear on the order confirmation screen and are sent to the email address used at checkout, usually within a few minutes.
- License agreement: a PDF contract in the name you entered is attached to the order. Keep it with your files — it is your proof of rights.
- File formats: MP3 Lease — untagged 320 kbps MP3; WAV Lease — untagged 24-bit WAV plus MP3; Trackout, Unlimited and Exclusive — WAV, MP3 and trackout stems, usually as a ZIP archive. Stems are exported from bar 1 at the beat’s tempo so they line up when dropped into any DAW at the listed BPM.
- Exclusive Rights are delivered manually once the agreed price is paid in full and the exclusive agreement is issued, normally within 1–3 business days.
If you have not received your links within 1 hour, check your spam or promotions folder and confirm the email address on your order, then contact us through the contact form. Download links may expire after a period set by our checkout provider, so download promptly and back up your files. If a link has expired, we will re-send your files free of charge for any order in good standing.
3. When Refunds Are Possible
We will issue a full refund, or at your choice a store credit, in the following cases:
- Duplicate purchase. You accidentally bought the same license for the same beat twice, or bought a lower tier and then the higher tier for the same beat within 48 hours. We refund the duplicate or the lower-tier order, provided the request is made within 14 days.
- Corrupted or defective files that we cannot fix. If a file will not open, is truncated, contains the voice tag on an untagged license, or stems are missing or misaligned, we will first send corrected files. If we cannot deliver a working version within 7 days of your report, you receive a full refund.
- Non-delivery. If payment was captured but you never received your files and we cannot deliver them within 72 hours of your report, you receive a full refund.
- Beat unavailable. If a lease was sold after the beat had already been sold exclusively, or pricing was clearly displayed in error, we cancel the order and refund it in full.
Refunds are not available for: changing your mind after download; buying the wrong tier (use an upgrade credit instead); a song not performing as hoped; a distributor or platform rejecting a release because Content ID was left switched on or credits were missing; incompatibility with software you use, where the files are standard MP3/WAV; or licenses revoked for breach of the Terms of Use.
4. License Upgrade Credit
If your song grows beyond your current license caps, or you simply need stems or more streams, you can upgrade instead of buying again. The amount you already paid for a lease on a beat is credited toward a higher tier on the same beat, so you pay only the difference. Examples at current prices:
| Current license | Upgrade to | You pay |
|---|---|---|
| MP3 Lease ($29.99) | WAV Lease ($49.99) | $20.00 |
| MP3 Lease ($29.99) | Trackout Lease ($99.99) | $70.00 |
| WAV Lease ($49.99) | Trackout Lease ($99.99) | $50.00 |
| WAV Lease ($49.99) | Unlimited Lease ($199.99) | $150.00 |
| Trackout Lease ($99.99) | Unlimited Lease ($199.99) | $100.00 |
| Any lease | Exclusive Rights | Agreed exclusive price minus amount paid for your lease |
Upgrade credit is available for 12 months after the original purchase, applies only to the same beat and the same licensee, and cannot be exchanged for cash. Request an upgrade through the contact form with your order number; we will send a payment link for the difference and issue a new license agreement that replaces the old one.
5. Custom Services Refund Schedule
Custom work — custom beats, mixing and mastering, beat customization, custom sound kits, lessons and release strategy — involves reserved studio time, so refunds depend on how far the project has progressed:
| Project stage | Refund |
|---|---|
| Deposit paid, work not yet scheduled or started | 100% of the deposit |
| Work started, no draft delivered yet | 50% of the deposit |
| First draft or rough mix delivered | Deposit non-refundable; no balance owed if you cancel before final delivery |
| Revisions in progress or final files delivered | No refund |
| We are unable to complete the project | Refund of all amounts paid for undelivered work |
| Lesson or strategy session cancelled 48+ hours in advance | Full refund or free reschedule |
| Lesson or session cancelled under 48 hours, or missed | No refund; one reschedule may be offered at our discretion |
A project that stalls because we have not received materials or feedback from you for 30 days is treated as cancelled by you at its current stage. Dissatisfaction with creative direction is handled through the revision rounds included in your quote, which is why we ask for clear references (for example two or three reference tracks, target BPM and key, and notes on vocal loudness and low end) at the start.
6. Chargebacks
Please contact us before disputing a charge with your bank or payment provider. Almost every delivery problem can be solved faster through the contact form than through a dispute, which can take 30–90 days.
If a chargeback or payment dispute is opened for a delivered order, the license issued for that order is suspended while the dispute is open, and is void if the chargeback succeeds. Any song released using that beat must then be taken down, and we may issue Content ID claims or takedown notices against it. We will provide the payment processor with our delivery records, including download logs and the issued license. Customers who file unjustified chargebacks may be refused future orders.
7. How to Request a Refund
Send your request through the contact form and include:
- your order number and the email address used at checkout;
- the beat title, pack or service concerned, and the license tier;
- the reason for the request (duplicate, corrupted file, non-delivery, service cancellation);
- for file problems, a short description of what happens — for example “WAV stops at 1:12” or “hi-hat stem missing” — and the software you used to open the file.
Requests must be made within 14 days of purchase for digital products, and within 14 days of the relevant project stage for services. We aim to reply within 2 business days.
8. Processing Times
Approved refunds are issued to the original payment method. We normally initiate the refund within 5 business days of approval. After that, the time for funds to appear depends on your payment provider: typically 5–10 business days for cards and faster for most digital wallets. Currency conversion differences and non-refundable processor fees charged by third parties are outside our control. Store credit, where chosen, is issued within 2 business days.
When a refund is issued for a beat license, the license is cancelled and the files must be deleted. Replacement files for defective downloads are usually sent within 1–2 business days of a confirmed report.
9. Changes to This Policy
We may update this policy from time to time. The version posted here, with its effective date, applies to purchases made from that date. For questions about how your personal data is handled when you contact us about a refund, see the Privacy Policy.
